Refund policy

We want every order to arrive as it should. If something is wrong, our team is here to help put it right.

Returns and exchanges

We do not offer refunds, returns, or exchanges for a change of mind, including ordering the wrong size or color. Please check the product details, measurements, and your shipping address before placing your order.

A problem with your order?

If your item arrives damaged or defective, or you receive an incorrect or incomplete order, email admin@zenkaiclothing.com with your order number, a description of the issue, and clear photos of the item and packaging where relevant.

We will review what happened and work with you to arrange an appropriate replacement or resolution. Please contact us before sending anything back so we can guide you through the next steps.

If your order has not arrived

If tracking has stopped updating or your order has not arrived by the end of its estimated delivery window, email us with your order number. We will look into the shipment and help resolve the issue.

Order changes and cancellations

Contact us as soon as possible if you need to request an address change or cancellation. Orders enter processing quickly, so changes or cancellations may not be possible once production or fulfillment has begun.

Your rights

This policy does not affect rights or remedies available to you under applicable law.

Questions before you order? Email admin@zenkaiclothing.com. We are happy to help.